Notes on Deposits and Withdrawals by Debit/Credit Card
Deposits may take up to 24 hours to be credited to the trading account upon a deposit in the Company’s designated client accounts. If your deposit has not been credited in your trading account within 24 hours, please check for any emails messages from us
We may require further verification of your cards for deposits and withdrawals.
All withdrawal requests must be credited back to the same credit or debit card before other methods can are offered.
No processing fees apply on credit/debit card deposits.
Uploading Credit/Debit Card copies: General Information
We are forced to apply security measures designed for the security of both our clients and ourselves in line with current recommendations from card providers such as Visa and MasterCard. Following on from the above, we are required to obtain copies of any card used for a deposit to ensure that the cardholder is the owner of the trading account. Also be advised that we may request card copies before the approval of a withdrawal request. If you have lost any of your cards previously used, we will require either:
An old credit card statement that includes both your name and your card number or
Alternatively a written statement from the card issuing bank that confirms you are the card owner but are no longer in possession of that card.
Please note that, for security purposes before uploading your scanned copy of your Credit or Debit Card, it is advised that you leave only the 1st and last 4 digits of your card number visible and cover the CVV number on the back of your credit card image.
Notes on Deposits and Withdrawals by Neteller online wallet
Deposits throught Neteller online wallet are instant.
The Neteller account you are sending your deposit from, has to be registered to you.
All withdrawal requests must be credited back to the same Neteller account before other methods can are offered.
No processing fees apply on deposits from HYCM's side, but there is a set % of commission and exchange rate charged by Neteller. For more information, please contact Neteller.